FAQs
General
Where are Taski products made?
All Taski products are handcrafted by skilled artisans in Japan.
What is Taski's philosophy?
Our philosophy is to support harmony between mind and body in the midst of modern life's busyness.
Products
What materials are used in Taski products?
Taski products are made with eco-friendly, high-quality, and sustainable materials.
How long do Taski products last?
With proper care, Taski products are designed to last for many years.
How should I use Taski products?
Each product comes with suggestions to help you incorporate it into mindful and intentional practices. See the product page or care guide included with your purchase.
How do I care for my Taski product?
Detailed care instructions are provided on each product page and included with your purchase.
Are Taski products environmentally friendly?
Yes, our products are crafted with sustainable materials and mindful production processes.
Order and Shipping
Can I cancel or change my order?
Cancellations or changes are possible before your order is shipped. Please contact customer support.
Where do you ship to?
Taski ships to the United States and to select international destinations.
How long does shipping take?
Orders typically arrive within 5-10 business days from the dispatch date. Some handcrafted items may require additional time.
Returns and Exchanges
Can I return a product?
Yes, unused products can be returned within 14 days from the dispatch date. Please see our return policy for details.
Please note that all returned items must be in new and unused condition, with all original tags and labels attached.
What if my product arrives damaged?
If your product is damaged, please contact customer support within 7 days of delivery.
Can I exchange a product?
Yes, exchanges are possible if the product is in stock. Please contact customer support.
As a reminder, you can return any new, undamaged items within 7days of delivery but the shipping fees are not eligible for refund.
Customer Support
How can I contact customer support?
You can reach us via the contact form or email.
Gift and Promotion
Are Taski products suitable as gifts?
Absolutely! Taski products make thoughtful gifts.
Where can I enter a promotion code?
You can enter your promotion code during checkout in the designated field.